AME Info
The ultimate Middle East business resource

Thursday, March 10 – 2005

The Jordanian software house ESKADENIA to deliver its BCRM (Billing &
Customer Relationship Management) solution to K-Telecom in Yerevan-Armenia
K-Telecom Armenia has awarded the Jordan-based software house, ESKADENIA
Software Solutions, a turnkey contract for the deployment of ESKADENIA
Billing & Customer Relationship Management System and the GSM & GPRS
ESKADENIA Mediation Gateways.
Jordan: 3 hours, 40 minutes ago

This is the second deployment project of ESKADENIA’s billing system in
Armenia after the successful deployment in Nagorna Karabakh in 2002.

ESKADENIA® BCRM will enable K-Telecom Armenia to professionally handle all
billing services, customer care functions, Interconnect and Roaming
agreements, and customer self-care Internet access for all subscribers
connected to its GSM and GPRS networks.

The system is a high performance, mission-critical software application that
enables real-time billing in telecommunications networks. The modular
software solution comprises Customer Relationship Management, Marketing,
Service Provisioning, Product and Pricing Management, Inventory, Purchasing
Management, Rate Plan Management, GSM and GPRS Rating, Billing, TAP 3
Roaming, Interconnect, and Revenue Sharing modules.

The bilingual system for K-Telecom Armenia is initially contracted for
300,000 subscribers with an option to increase the number of subscribers to
500,000 without any hardware upgrade. The system will manage accounts of
post paid and prepaid subscribers and provide complete rating of more than
1000,000 CDR per an hour.

ESKADENIA will also deliver its Web-enabled GSM & GPRS Mediation Gateways to
K-Telecom Armenia that collect call data of any format, convert them into
any other required format, and forward them to any destination. ESKADENIA®
Mediation Gateways can be connected immediately to any switch brand and
switch version. The gateways will support interface to Alcatel 1000 E10
mobile switch, Alcatel 1400 IN platform, and Alcatel GPRS Serving Nodes.

Furthermore, ESKADENIA® BCRM offers tight integration with the financial and
inventory systems of K-Telecom Armenia. This advanced integration
facilitates the capture, consolidation, analysis and distribution of data,
thus allowing for comprehensive and efficient processing of information. The
system also smoothly supports integration with third-party applications.

In addition, the system provides web-based points of sale and self service
modules to stretch out the operator’s customer services regardless of the
geographical location of the clients.

ESKADENIA® BCRM and ESKADENIA® Mediation Gateways have been completely
designed and developed from scratch at ESKADENIA in accordance with both the
GSM and CCITT recommendations for billing and number plan standards.
Additionally, the Billing & Customer Relationship Management System supports
billing for landline telephony services, and Intelligent Network services.
The system supports the billing of customers by the second, which is an
essential value to its charging capabilities.

“ESKADENIA has been the right choice in previous projects and we are
confident it will be the same for this K-Telecom Armenia turnkey billing
project”, said Ralph Yirikian, General Manager of Karabakh Telecom and
K-Telecom Armenia.

“ESKADENIA Billing & Customer Relationship Management Solution has been
proving reliability and stability in all awarded projects. This is our
sixths billing project and the second of its kind for ESKADENIA in Europe.
The ESKADENIA team has proven their dynamic capabilities to serve and reach
out to customers wherever they are. We plan to have full deployment to take
place within two months”, said Nael Salah, Managing Director of ESKADENIA.

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