ONE-WINDOW PRINCIPLE PROVES EFFECTIVE AT YEREVAN MUNICIPALITY

Armenpress
April 3 2006

YEREVAN, APRIL 3, ARMENPRESS: Suren Koshetsian, chief of staff at
Yerevan municipality, said today 4,915 applications and other papers
were received in the first three months of this year through the
so-called ‘one window’ system, introduced last year in the municipality
to reduce red-tape. He said the number of received papers was 23
percent more from a year ago.

He said after examining the applications and complaints the
municipality issued 7,135 instructions and only 0.86 percent of
them were not fulfilled. He said the municipality was working to
correct a set of shortcomings mentioned by president Kocharian in
his meeting with municipality staff. He said there is also a hotline
telephone number for Yerevan residents to complain about the poor
work of officials.

He said two officials of the municipality will visit Budapest, Hungary,
to learn its experience in handling one-window system principle.