Panorama.am

14:52 11/08/06

CONSUMER RIGHTS CENTER SAYS CONSUMERS UNAWARE OF THEIR RIGHTS

In a public opinion poll conducted by Consumer Rights Center,
respondents were asked if water, gas, electricity services are ever
cut off in their buildings. Forty-three percent of respondents
answered `often’ and 51 percent said `seldom’. Only a minor 5,7
percent was content with the utility services.

Abgar Yeghoyan, head of CRC, presented the findings of CRC conducted
surveys in a press conference today. He claimed most of the consumers
do not know their rights. For example, electricity service can cut off
the electricity if the resident has not paid the bill. However, the
electricity authority has to notify about the cut-off three days
before.

CRC engages in active advocacy program for promoting rights of
consumers in public utilities. The organization cooperates with Public
Services Regulatory Committee in its advocacy efforts. Posters on
consumer rights are posted at local self-government units,
condominiums, banks and postal services. /Panorama.am/