NUMBER OF APPLICATIONS SUBMITTED BY YEREVAN INHABITANTS TO MAYOR’S OFFICE IN JANUARY-APRIL, 2008 EXCEEDS INDEX OF PREVIOUS YEARS THREE-FOLD

Noyan Tapan

Ma y 26, 2008

YEREVAN, MAY 26, NOYAN TAPAN. The "one window" automated system
of acceptance and studying of citizens’ applications and the ELPAS
automated system of electronic document circulation work efficiently at
present. As Grigor Melkumian, the Head of Yerevan Mayor’s Office Staff,
said at the May 26 press conference, the introduction and efficient
operation of "one window" resulted in considerable activization
of document circulation, quality and efficiency of discussion of
citizens’ applications.

According to him, after systems’ introduction the number of
applications introduced by citizens to the Mayor’s Office in 2007
grew compared with the previous years and made 57.6 thousand. The
head of the staff said that nearly 57% applications regard problems
of communal sphere, 17% property, 14% urban development, 5% legal
problems. More than 80% answers to all applications, according to
G. Melkumian, is positive. It was also mentioned that the number
of application-complaints submitted for the second time reduced
three-fold.

G. Melkumian also said that the number of applications submitted in
January-April, 2008 made 28102, which exceeds the index of the same
period of the previous two years three-fold.