‘ARMENTEL’ ACTIVATES FIXED COMMUNICATION CLIENT SUPPORT CENTER

ArmInfo
2009-03-20 14:13:00

ArmInfo. "ArmenTel" has activated the fixed communication client
support center, "ArmenTel" press service told ArmInfo. The subscribers
have just to dial ‘1-00’ number and contact the company specialists for
a qualified assistance. Prior to launching this service, the technical
problems of the fixed communication subscribers were solved through the
calls to the ATS at subscriber’s place of residence. Henceforth, along
with the old numbers (XX (ATS number)-12-12), the subscribers may use a
new common number served by a group of trained specialists. As Head of
the Client Service Department of "ArmenTel" Burastan Movsisyan said,
the specialists consult the subscribers every day from 9:00 AM till
8:00 PM and draw up applications for elimination of failures. ‘Due
to such a unification of the information flow the Company receives
additional opportunities for tracing the execution of requests
and efficient diagnistics of our network. We think this is too
important for permanent improvement of the quality of our services’,
B. Movsisyan said.