RA Financial Ombudsman Submitted Report For April 2009

RA FINANCIAL OMBUDSMAN SUBMITTED REPORT FOR APRIL 2009

/PanARMENIAN.Net/
13.05.2009 18:23 GMT+04:00

/PanARMENIAN.Net/ In April 2009, RA Financial Ombudsman’s Office
received claims from 35 citizens complaining about financial
organizations’ activity.

According to the report, 21 claims were not subject to consideration
under the existing law. As regards the remaining 14 claims, only 2
of them were submitted in written form.

Three claimants filing oral complaints were informed about their
rights and obligations; the office staff also negotiated with relevant
financial organizations. As a result, all three claims were satisfied
without formal review.

Of the 6 written claims filed in March 2009, 1 was dismissed and
3 were satisfied through signing reconciliation agreement between
client and financial organization. With regard to the other 2 claims,
relevant negotiations are in process.