STUDENTS OF GYUMRI INFORMATION TECHNOLOGY CENTER VISITED VIVACELL-MTS
RIA Oreanda
Economic News
June 15, 2009 Monday
Russia
Yerevan. OREANDA-NEWS . June 15, 2009. Today, an open doors event was
held at VivaCell-MTS Headquarters for a student delegation headed by
Professor Jason-Paul Kazarian, the President of Gyumri Information
Technology Center (GITC). This was a student driven initiative to
get a broader view of telecom technology, economy and business of
Armenia. Last month VivaCell-MTS General Manager Ralph Yirikian was
hosted at GITC, where he delivered a public presentation about the
Companys operation, core values and business strategy. Students from
GITC embarked on a 1 day study tour to Yerevan in order to learn more
about modern telecommunication technologies from the Armenias leading
mobile operator.
The open doors event at VivaCell-MTS Headquarters for the students of
Gyumri began by a walk through the Companys Service Center, where the
students were introduced to the concept of co-branding and customer
care and its technology, including the innovative queuing system
launched at the end of the last year. Then VivaCell-MTS General Manager
Ralph Yirikian introduced the students to the Companys major centers
of operation. The first site was Call Center, where the students got
first-hand information about the newly-introduced and the most recent
version of Interactive Voice Response (IVR) system, which makes it easy
for subscribers to activate or deactivate a range of non-voice products
and services such as GPRS/EDGE and high-speed mobile Internet. Then the
General Manager guided the students to the Core Unit of the Technical
Department, where the Switch Section is located the center of network
management. Here Ralph Yirikian presented VivaCell-MTS successful
strategy of technical development of the network and the Value
Added Services (VAS), provided by the Company. Students learned how
mobile communication is set up, how the signal is transmitted and how
connection is made between subscribers phone and base station. During
the walk through Ralph Yirikian also presented the Companys successful
strategy of customer development. The final destination of the walk
through the Company was Information Systems Department, where the
students got acquainted with operation of the Billing Unit.
After the walk through, Yirikian invited the students for a meeting at
Zvartnots conference hall of the Company, and answered a variety of
questions regarding 3G, broadband Internet, MMS, WAP and GPRS/EDGE
technologies. The students got a feel of the marketing strategy
at VivaCell-MTS.
The tour ended on a high note with a proposal to have student
internship programs in the coming years between VivaCell-MTS and
GITC. Ralph Yirikian addressed the students and their professors about
need to further strengthen ties between the GITC and telecom industry:
Nowadays, mobile operators face increasing demand from consumers
for data products and increased data rates. Mobile operators switch
their focus to offering new and innovative services. Therefore,
todays universities should become more relevant to their role of
contributors to society by fostering innovation. Students should be
equipped with knowledge of modern technology and tools for the rapid
development and deployment of value-added services on mobile networks.
VivaCell-MTS is committed to share its experience with the students
in order to truly broaden their educational horizons.
GITC was established in August 2005. The program offers a post graduate
study to graduates from higher technical educational institutions with
engineering and scientific backgrounds. The major focus of courses
in the Center is IT-related subjects. The Research and Development
Laboratories Center aim to grow the research potential of the Center
and create a basis for sustainable operations in the future. The
main focus of the Center is to develop the IT potential in rural
areas, and major cities other than Yerevan, as a means to create job
opportunities and utilize local human potential for growing economy.