OFFICE OF ARMENIAN FINANCIAL OMBUDSMAN HOLDS SEMINAR AT VTB BANK ARMENIA

/ARKA/
July 9, 2009
YEREVAN

A hand-on seminar "Financial Ombudsman of Armenia: legislation,
structure, tasks" was held at the head office of the VTB Bank Armenia
on July 6. The bank’s press service reported that the seminar was
prepared and conducted at a high professional level by Hranush Aghayan,
expert the RA Office of Financial Ombudsman, and Hay Ohanesyan,
lawyer for the office.

Participating in the seminar were the managers of VTB Bank Armenia
branches, as well as the heads and staffers of the bank’s core
departments – lawyers, specialists in retail service promotion,
branch network development, and personal service. The participants
raised numerous interesting questions and exchanged views. The seminar
organizers made note of some of the proposals to thoroughly discuss
them within the terms of reference of the RA Financial Omudsman’s
office.

The participants actively discussed various situations involving
individual complaints about financial institutions’ incompetence
resulting in losses.

The VTB Bank (Armenia) CJSC (Armsavingsbank until June 20, 2006)
joined the VTB Group in 2004. The VTB Group is sole owner of VTB Bank
(Armenia).