VIVACELL-MTS LAUNCHES ‘INTERNET ASSISTANT’ SELF CARE PORTAL FOR ITS SUBSCRIBERS

ArmInfo
2010-04-02 08:29:00

ArmInfo. VivaCell-MTS, a subsidiary of "Mobile TeleSystems" OJSC,
has introduced "Internet Assistant" self care portal (see under
‘Online Services’ rubric of the website), packed with a host of
helpful features and easy-to-manage interface.

The VivaCell-MTS press-service told ArmInfo that at the moment the
"Internet Assistant" portal allows VivaCell-MTS postpaid and prepaid
subscribers to get online detailed information about their accounts and
payments, recharge the card and make payments, control and manage the
services they use, activate and deactivate them, change the tariff
plan, forward calls, add or change phone numbers in the "My World"
list, convert the sum on the account into validity period, buy internet
packages, as well as send messages via "Online SMS" service.

The list of services provided through the portal will be expanded.

One of the important advantages of the portal is that VivaCell-MTS
subscribers can manage variety of VivaCell-MTS services, without
keeping in mind the service codes.

The portal gives an opportunity for instant access. To register
on the portal, the subscriber has just to send the word SMS to the
short number 111. After that the subscriber will receive a password
to access his/her account and use all the opportunities of the portal.

One SMS sent to the short number 111 costs AMD 20 (including VAT).

The subscribers, who have already registered with epay.vivacell.am
(Online billing), cabinet.vivacell.am, sms.vivacell.am (Online SMS)
websites, will be able to access the "Internet Assistant" self care
portal using their password to these sites.

"Our objective of introducing the "Internet Assistant" self care
portal is to develop an online customer service center, with 24/7
availability and simplicity of access to and management of services for
our voice and data customers. All our postpaid and prepaid customers
will benefit from "Internet Assistant". This self care portal saves
our customers time and keeps them in control of the consumption of
services," commented VivaCell-MTS General Manager Ralph Yirikian.

VivaCell-MTS (K-Telecom CJSC) is the leading Armenian mobile operator,
providing a wide range of Voice and Data services. Since its launch
on 1st July 2005, in a short period of time VivaCell-MTS has managed
to build a nationwide network and a considerable customer base.

VivaCell-MTS drives the development and offering of innovative mobile
communications products, services and features in the Armenian mobile
communications market.