Margara village would be first to enjoy open border

Life on the Outskirts: Margara village would be first to enjoy open border
May 7, 2004

By Gayane Lazarian
ArmeniaNow reporter

Along a 15-kilometer stretch of the Armavir region, a barbed wire fence and
the Araks river separates Armenia from Turkey, with the village of Margara
the last spot on the Armenian side.
Villagers think the village will profit if the border with Tukey is opened.

“See, that is the bridge and that is a Turkish soldier,” says Deputy Head of
Margara village Gharib Tadevosyan, pointing to a frontier guard post.

He explains that the village Alijan, which can be seen over there, was once
Armenian.

People of Margara grow up accustomed to military-guarded borders. Villagers
have friendly relations with soldiers. The 15 th station of frontier troops
of the Russian Federation is based in Margara.

Until 1994 non-residents of Margara, could enter the village only with
special permits and passes.

“Our girls couldn’t get married, because people who were not residents of
the village couldn’t come to see them,” villager Samvel Mirzoyan says. “For
that reason almost everyone in the village are in-law relatives to each
other.”

There are 400 households and 1100 residents in Margara. This year 24 births
have been registered.

“We love our village very much but the life is very passive here. It’s true,
we are people who keep the border but there is nothing interesting here,”
says Tadevosyan.

There is a cultural center in the village, but the roof is almost gone.
There is no kindergarten. There is a school for 240 students, but it has no
gym. Employees of the village government offices have not received salaries
for three years.

Gharib says when lands were distributed, families got 800 square meters
each. He complains that it isn’t enough, compared to what neighboring
villages got. Besides, the land itself is not so rich.

Villager Vachagan Asatryan moved to Margara from Spitak after the earthquake
of 1988.

He says Margara soil is too salty.

“People hardly work the land as the soil isn’t fertile,” Asatryan says.
“During Soviet times people used to add acid to the soil for increasing its
fertility. But now, who cares?”

Mirzoyan says the land has never been fertile, but that the village was
settled because of the river.

“Our grandfathers decided to go along the Araks and settle there. Fishery
was their primary occupation. They were living at the expense of fishing.
But now who will allow us to fish in the Araks?”

Villagers’ privatized lands are located behind the barbed wires within the
border. They can enter their own lands only with special permits.

“They open the fence in the morning at 9 o’clock and in the evening at 7 o’
clock they drive us out. We can’t fully use our day. We can’t work at
nights. But in summer our turn to get water often comes at night,” says
Mirzoyan, who argues that the river should be more accessible.

The village itself is in a depression created by a flood that in 1968
changed the center of the village.

May is always a dangerous month for Margara, when spring floods threaten.

Near the border bridge is a half-built construction. Tadevosyan says it was
supposed to have been a tourist camp.

“They say when Breznev was in power they wanted to open the bridge but
probably they didn’t come to agreement and left the works incomplete,” he
says.

Over the past year there have been official speculation on opening the
border with Turkey. Margara would be the first Armenian territory affected
by such a situation. Villagers are in favor of seeing it happen.

“We will be the first to make use of it,” Tadevosyan says. “If they open the
border the village will gain. One of the reasons is that there will be a lot
of new things to do. The trade will be developed, prices for the lands here
will increase and roads will be at last be reconstructed.”

Deputy head of Margara village Gharib Tadevosyan.
But he is interrupted by Mirzoyan who says villagers aren’t prepared for the
traffic of a border town. They don’t know how to manage business, run
restaurants, hotels, he argues.

And he tells of the history of other traffic through Margara.

“People used to pass the border and join Kurdish troops in the struggle
against the Turks. We heard it from our grandfathers,” he says. “Those who
were going to escape, told those who stayed in the village, that as soon as
they successfully reach the place they will light fire on the slopes of
Masis and smoke of the fire would mean they have reached the place without
problems. And it happened the way they told.”

Samvel says a prosperous life in the village would prove to the outer world
that Armenia is in good conditions.

“The sound of our school bell can be heard in Turkey. If our lights are
switched off at night our neighbors can clearly see. If the village lives
good it will be good for everyone. After all Margara, in some measure, is a
lock for the country. ”

In Margara storks live in concord with villagers and soldiers. As villagers
say, these birds in these latter days don’t leave the village even in
winters. They are like frontier guards, who are simple dressed in white.

Georgia denies existence of Adzharian scenario for Abkhazia

ITAR-TASS, Russia
May 6 2004

Georgia denies existence of Adzharian scenario for Abkhazia

Speaking at a news conference at the Itar-Tass agency, Zurabishvili
expressed doubts that “somebody in Abkhazia was planning to blow up
bridges.”

The approach to the so-called “frozen conflicts” — both in Abkhazia
and Nagorny Karabakh — is important within the context of the
Abkhazian issue, she said.

There is an understanding in Georgia that frozen conflicts impede the
development of democracy,” the foreign minister said.

It is up to all Caucasian peoples to decide whether their region will
lag behind or become a place in the world where everybody would like
to live, Zurabishvili underlined.

Armenian Leader Discusses Foreign Policy with Diplomats

ARMENIAN LEADER DISCUSSES FOREIGN POLICY WITH DIPLOMATS

Arminfo
4 May 04

YEREVAN

Armenian President Robert Kocharyan today received the participants in
another forum of the leadership of the central staff and heads of
Armenia’s diplomatic and consular representative offices accredited
abroad.

The press service of the Armenian head of state told Arminfo news
agency that during the meeting, the Armenian president welcomed the
idea of holding the forum and pointed out that such meetings are a
good opportunity to discuss the state’s foreign policy approaches with
the aim of enriching the base of arguments and applying them in an
effective, selective and purposeful way.

Kocharyan touched on issues that concern a peaceful solution to the
Nagornyy Karabakh conflict, national security and Armenia’s relations
with the diaspora. Drawing the ambassadors’ attention to the economic
sphere, he noted the importance of stepping up the investment
policy. During the meeting the president also presented the internal
political situation in the republic.

In turn, Armenian Foreign Minister Vardan Oskanyan pointed out that
the plenary session also discussed foreign policy issues and regional
processes that affect Armenia, dictating changes to some aspects of
foreign policy. The results of the discussions in working groups were
presented as well.

CR: Armenian Genocide – Rep. Pallone

ARMENIAN GENOCIDE

The SPEAKER pro tempore. Under a previous order of the House, the
gentleman from New Jersey (Mr. Pallone) is recognized for 5 minutes.
Mr. PALLONE. Mr. Speaker, last Sunday, I attended a ceremony to
remember the victims of the Armenian genocide in Times Square in New
York City, and I have to say it was a very moving moment. There were
several, I would not say many, because there are not that many genocide
survivors that are still around, but I did have a chance to talk
briefly with maybe 10 or so.
It was incredible to hear them tell the stories of the families and
atrocities that had occurred 89 years ago now. More and more countries
and States and even the media are now in the process of recognizing the
genocide, and I just wanted to mention specifically that the Canadian
House of Commons last week joined France, Italy, the Vatican and a
number of other European countries and the European Parliament in
acknowledging this crime against humanity as genocide.

{time} 2000

Also last week, The New York Times reversed decades of ambiguity by
declaring in favor of using the term “genocide” to describe the
Armenian cataclysm of 1915. The Boston Globe adopted a similar policy
change last year. Mr. Speaker, the unfortunate thing is, although so
many other countries and so many of our own States have recognized the
Armenian genocide, we in the Congress continue not to recognize it. I
think it is important that we do so. The gentleman from California
(Mr. Schiff) was here earlier, and he mentioned the House Genocide
Resolution, H. Res. 193, which has now 111 cosponsors. The resolution
was adopted unanimously by the House Committee on the Judiciary on May
21, 2003, but it has not been brought to the floor for
consideration. I would urge the Speaker and the leaders on the
Republican side of the aisle to bring this resolution to the floor. It
is important that they do so. Now, this year, as we do every year,
the members of the Congressional Caucus on Armenian Issues put
together a letter to the President of the United States asking him to
acknowledge the Armenian genocide. This year there were 169
signatures, more than we have ever had before in that letter that we
sent to the President; and I just wanted to read, if I could, some
sections of that letter, because I think it is important. We say,
“Dear Mr. President: We are writing to urge you to join us in
reaffirming the U.S. record on the Armenian genocide in your April 24
commemorative statement. “By properly recognizing the atrocities
committed against the Armenian people as genocide in your statement,
you will honor the many Americans who helped launch our first
international human rights campaign to end the carnage and protect the
survivors. The official U.S. response mirrored the overwhelming
reaction by the American public to this crime against humanity and, as
such, constitutes a proud, irrefutable and groundbreaking chapter in
U.S. diplomatic history. “Now, more than ever, as your
administration seeks to bring an end to global terrorism and to help
establish democracies in Afghanistan and Iraq, the memory of the
genocide underscores our responsibility to help convey our cherished
tradition of respect for fundamental human rights and opposition to
mass slaughters. The victims of the Armenian genocide deserve our
remembrance and their rightful place in history. It is in the best
interests of our Nation and the entire global community to remember
the past and learn from these crimes against humanity to ensure they
are never repeated.” That is really the essence of what we are
trying to achieve here today in asking that the President and this
Congress basically reaffirm the Armenian genocide, because we simply
do not want it repeated again. We know how many times in the 20th
century that genocide occurred. House Resolution H.R. 193, and also
its Senate counterpart, Senate Resolution 164, which I would like to
add has 37 cosponsors right now, basically state that the purpose of
the resolutions are to strengthen America’s commitment to the value of
the genocide convention that was implemented 15 years ago. This
convention recognizes essentially a number of the genocides that
occurred in the 20th century. And as some of my colleagues mentioned
earlier, not only the Armenian genocide, but that in Rwanda, Burundi,
and, of course most important, the Nazi Holocaust genocide against the
Jews. The fact of the matter is, Mr. Speaker, that when we talk about
the Armenian genocide, we are simply acknowledging the fact. And we
feel very strongly that if at the time the genocide occurred the world
and the nations of the world had taken more notice and had tried to
prevent it, I think it would have served as a lesson so that the Nazi
Holocaust against the Jews and so many other atrocities that took
place in the 20th century would not have occurred. If we are going to
see a situation in the future, in this 21st century, where we do not
repeat the mistakes of the past, we must acknowledge the Armenian
genocide.

Eastern Prelacy: The Passing of Archbishop Zareh Aznavourian

PRESS RELEASE
Eastern Prelacy of the Armenian Apostolic Church of America
138 East 39th Street
New York, NY 10016
Tel: 212-689-7810
Fax: 212-689-7168
e-mail: [email protected]
Website:
Contact: Iris Papazian

April 30, 2004

THE PASSING OF ARCHBISHOP ZAREH AZNAVOURIAN

His Holiness Aram I, Catholicos of the Great House of Cilicia, and His
Eminence Archbishop Oshagan Choloyan, Prelate, the Religious and Executive
Councils of the Eastern Prelacy of the Armenian Apostolic Church of America,
announce with deepest sadness the passing of His Eminence Archbishop Zareh
Aznavourian, on Friday, April 30, 2004, in Lebanon. His Eminence was 57
years old.
Archbishop Zareh faithfully served the Armenian Apostolic Church as an
ordained celibate priest for 38 years, most of which was spent at the
Catholicosate of the Holy See of Cilicia in Antelias, Lebanon, except for
two years in Rome where he pursued higher education and three years as the
Prelate of Cyprus.
Archbishop Zareh was an eminent teacher at the Cilician See’s
Theological Seminary. He was a noted composer of both religious and secular
music, a gifted scholar, a Biblical translator, and an author of textbooks
and commentaries. He was considered to be one of the most noted Biblical
scholars within the Armenian Church.
The Extreme Unction will take place during the Divine Liturgy service at
the Cathedral of St. Gregory the Illuminator in Antelias, on Monday, May 3.
Interment will follow in the Mausoleum of the Holy See of Cilicia.
Requiem Services will take place in all Prelacy churches on Sunday, May
2.

http://www.armenianprelacy.org

Armenian culture minister dismissed, new appointed

Armenian culture minister dismissed, new appointed

Public Television of Armenia, Yerevan
3 May 04

Armenian President Robert Kocharyan has signed a decree dismissing
Tamara Pogosyan from her post as Armenian Minister of Culture, Youth
Affairs.

The president appointed Ovik Oveyan Minister of Culture and Youth
Affairs. Ovik Oveyan was the secretary of the Writers’ Union before
this appointment.

Post-Council of Europe Reaction Continues – Armenian Paper

POST-COUNCIL OF EUROPE REACTION CONTINUES – ARMENIAN PAPER

Haykakan Zhamanak, Yerevan
4 May 04

Haykakan Zhamanak headlined “The Strasbourg passions have not calmed
down yet” on 4 May

On Saturday (1 May), in Zvartnots airport (Yerevan, Armenia) several
hundred armed young men met Shavarsh Kocharyan and Artashes Gegamyan
returning from Strasbourg with the following slogans: “Gegamyan –
president of Azerbaijan” and “Shavarsh Kocharyan – an agent of
Turkey”.

As one of the young men holding the slogans said, they were angry
because Gegamyan and Shavarsh Kocharyan took our dirty linen to
Europe.

Yesterday, in the National Unity party office Artashes Gegamyan and
Shavarsh Kocharyan invited a press conference. It became clear that
the latter were not insulted because of an action organized at the
airport, which Gegamyan called just a clownery. “In the municipal
offices they organized special consultations and reported how many
persons they would bring, and gathered only enough people to fit in
six buses, and they were taken to the airport.

But the most painful thing is that while the situation of the country
is really serious, our authorities are dealing with such clownery. It
is obvious that the authorities are doing everything possible to stop
the Armenian delegation’s authorities,” Artashes Gegamyan said. By the
way, the opposition members of our delegation also said that in
Strasbourg they informed Secretary General of the Council of Europe
Walter Shvimer and PACE chairman Piter Schider of the scenario
according to which Armenian events will develop. “We told them that
the Dashnaks (an opposition party – The Armenian Revolutionary
Federation – Dashnaktsutyun) will immediately say that Turks are mixed
up in this matter, in fact blaming PACE that Turks and Azeris have
levers to affect this structure.

We said that in the expected scenario the Republicans will follow the
Dashnaks, so that the Dashnaks stop speaking of 30m US dollars that
were stolen in the water system. Certainly, they were surprised if
they may be so much simple to try to suspect that the Council of
Europe is not an independent body. But as we landed in the airport and
saw that our predictions have become reality, we immediately informed
PACE that the scenario mentioned by us, has acted,” Gegamyan said. As
for Prime Minister Andranik Markaryan’s statement made last week that
the Turks, Azeris and Armenian opposition members must be praised for
discussion of Armenia’s issue in PACE, Shavarsh Kocharyan informed
that neither Turks nor Azeris participated in voting on adopting the
resolution as well as a discussion on Armenia. “They were not in the
hall. That is, our European counterparts told us that the delegations
of those two countries made a political decision not to participate in
any discussion concerning Armenia,” Shavarsh Kocharyan said.

Deputy Chairman of the National Assembly Tigran Torosyan also invited
a press conference during the second part of the day. The latter
specially stressed that it is funny that some people take some
fragments from the document and comment on them as they like. “The
people are trying to appropriate nonsense victories or defeats to
themselves or their opposites. This is not a place for winning or
losing, this is not sport. This is a document which suggests
decisions,” the head of our delegation said. And as Foreign Minister
Vardan Oskanyan selected some fragments from the resolution adopted by
PACE and quoting them said about defeat of the opposition, we tried to
clarify from Tigran Torosyan if such efforts of Vardan Oskanyan were
also funny. Certainly, the latter tried to give a diplomatic shape to
Oskanyan’s announcements, but he was not successful.

So, unlike some our officials, Tigran Torosyan confessed that the
resolution adopted by PACE is a half step back from the PACE
resolution on Armenia adopted in January. “Positions of Armenia after
the January resolution were very much favourable. Today the point on
stopping the authorities took us a half step back. Certainly, it is
not desirable for our country to get such kind of decision, but it is
not late to correct everything and return our positions to the January
state,” Tigran Torosyan said.

CR: Commemoration of the 89th Anniversary of the Armenian Genocide

cgi?WAISdocID=7832582351+6+0+0&WAISaction=retr ieve

COMMEMORATION OF THE 89TH ANNIVERSARY OF THE ARMENIAN GENOCIDE

______

HON. SANDER M. LEVIN

of michigan

in the house of representatives

Thursday, April 22, 2004

Mr. LEVIN. Mr. Speaker, I rise today to commemorate the 89th
anniversary of one of history’s most terrible tragedies, the Armenian
Genocide.
On April 24, 1915, 300 Armenian leaders, intellectuals and
professionals were rounded up in Constantinople, deported and killed,
under orders from the Young Turk government. This was the beginning of
a campaign of terror resulting in the deaths of 1.5 million Armenians
and the deportation of more than 500,000.
The government of the Ottoman Empire justified this policy by
claiming it was necessary to suppress revolts being launched by
Armenians as a consequence of the ongoing military operations of World
War I. This assertion was patently denied by survivors and witnesses.
United States Ambassador to the Ottoman Empire Henry Morganthau
reported at that time, “Deportation of and excesses against peaceful
Armenians is increasing and from harrowing reports of eyewitnesses it
appears that a campaign of race extermination is in progress under a
pretext of reprisal against rebellion.”
Not content with perpetrating this atrocity, the Young Turks denied a
genocide had taken place. Generations have since been raised denying
this tragedy. Such denials are refuted by the archival documents and
first-hand accounts found in such recent scholarly works as Peter
Balakian’s The Burning Tigris and Samantha Power’s A Problem From Hell.
Director Atom Egoyan presented the horror of the siege of Van in his
film Ararat, which was based, in part, on the memoirs of Clarence
Ussher, an American physician and missionary working in Turkey at the
time.
In Detroit and its surrounding suburbs live one of the largest
Armenian-American communities in the United States, many of whom are
the children and grandchildren of survivors or actual survivors
themselves. This weekend, I will be attending a commemoration ceremony
at St. John’s Armenian Church in Southfield, Michigan, in which some of
these individuals will be in attendance. To those who suggest that this
ruthless genocide of a people and culture did not happen, I ask, what
further testimony could the world possibly want?
Mr. Speaker, for myself and my constituents, I rise today to urge
those who deny this genocide to accept it as fact. Only then can we
move forward and stop these atrocities from repeating themselves over
and over again.

http://frwebgate1.access.gpo.gov/cgi-bin/waisgate.

Youth Against Violence

A1 Plus | 16:40:45 | 23-04-2004 | Politics |

YOUTH AGAINST VIOLENCE

A number of Armenian youth organizations reacted to the assault on Socialist
Forces leader Ashot Manucharyan, who was beaten Wednesday by unidentified
males, by issuing a statement.

“We demand the masterminds and perpetrators of that vicious action to be
tracked down and prosecuted”, the statement says.

The organization’ members gathered today in the street, where Manucharyan
had been attacked, in a protest against ongoing violence to attract, as they
say, public attention to the problem of violence and to restore justice.

Sympathy For The Devils

Sydney Morning Herald
April 22, 2004 Thursday

Sympathy For The Devils

by Keith Austin

Builders often get a bad rap. Here’s their side of the story.

It’s time to confess. That was YOU who gave your builder carte
blanche to finish off the bathroom while you went on holiday (“just
keep it white and simple”) and then sued him when you didn’t like the
white and simple result, wasn’t it?

And it was YOU who fell out so badly with a builder that you banned
him from the house, wasn’t it? “I had to stand in the alleyway at the
back and shout instructions over the fence to the blokes. It was
ridiculous.”

As a builder once observed on the Channel Seven program Hot Property:
“Our biggest enemy in this work, apart from the weather, is the
client.”

Stories abound of the so-called shonky builder – not surprising,
given there are 160,000 licensed builders and contractors in NSW –
but does anyone take the time to get the other side of the story; the
one in which YOU are the villain?

Harry Hogan (not his real name) is a 44-year-old, fair-skinned (trust
me, it matters) plumber who has been in the job for 28 years. His
horror story happened when he was called to the home of couple who
were doing their own renovations.

“They were typical owner-builders in that they had no idea what was
involved in a job like that.

“When I went there at the end of the job to finish off the bathroom I
noticed there was a crack on a tile near the tap. I drew the wife’s
attention to it before I started putting the new taps on, but then I
heard her say to her husband, in Armenian, that the bloody plumber
had cracked a tile and she was going to deduct $200 from the bill.

“The thing is,” he laughs now, “I’m Armenian. But because I’m fair
and most Armenians are dark they didn’t know I could understand every
word. I thought ‘f– this, I’m off’, and started to pack my tools up.
Anyway, she freaked out when I called her an ‘effing bitch’ in
Armenian. It didn’t go down too well with the husband either. I just
walked away from it and didn’t hear from them again … They were
customers from hell.”

Then he quickly adds, “I’ve got to go now because I’m being paid by
the hour and if I’m not careful this customer will turn out like
those.”

The incident mentioned in the first paragraph of this story happened
in the eastern suburbs and cost the builder involved thousands of
dollars. “They took me to court and I lost. I had to rip it all out
and replace it; it cost me $10,000. Now I’m very careful about what I
do. I make sure everything is covered in the contract.”

Another story, from Crows Nest, involves a woman who went to a
bathroom showroom, chose a suite and got a local builder to install
it. “She was horrified when she saw it,” explains the builder’s
secretary, “because she could see the pipes! She wanted it to look
exactly as it had in the showroom where, obviously, there weren’t
pipes showing because they don’t need them.”

If the clients from hell aren’t enough, there is always the nightmare
neighbour to consider. Several builders recounted stories of
neighbours who don’t like the noise or the dirt emanating from next
door. “Yeah, I’ve had neighbours turn the hose on me a few times,”
said one. “A lot of them call the police, too.”

Another told how one set of neighbours, already angry at losing a
council battle to stop an extension going up next door, refused to
let the workers step onto their land: “We had to get a cantilevered
scaffold in and every time we set one foot on their land they called
the police.”

By far the most common complaint, though, is of clients who refuse to
pay the final bill. Elizabeth Crouch, NSW executive director of the
Housing Industry Association (HIA), says they deal with cases like
this every day.

“There’s also the issue of people who go for betterment on their
property, which means they go into a dispute with a builder in order
to effect more value out of the contract,” she says.

“I can think of one case where a couple of lawyers engaged in this
and effectively got their home finished by three successive builders
as a result of going in to dispute with each of them, and each time
they got a little bit more and each time they didn’t pay.

“That was possible under the old insurance regime because you could
go automatically to an insurer and get a claim made against someone
without that builder or contractor having the opportunity to come
back and fix it.

“That’s changed now but there’s still not a lot of protection for a
builder in tribunals. The best you ever get out of a tribunal is a
50-50 sort of thing. You very rarely hear of a builder winning.

“There’s definitely been [an increase] in the level of litigation and
so on. I think that’s just a symptom of us being a far more litigious
society. And I think consumers are a bit more savvy about how they
might get around these things.”

One of the examples the HIA gave as typical involves a builder who
had almost finished a job when the clients, who had been changing
their minds constantly, presented him with a list of more than 60
items that they said had to be attended to. Then, before he could
complete them, they threw him off the site and went to the Office of
Fair Trading. In the meantime, the builder is owed $20,000.

An HIA spokesperson said: “Even if they do go back, fix the defects,
[the client will] come up with another list. We have had several
examples of this, keep coming back and coming back, getting another
list, not getting paid.”

Many years ago, one builder even had an offer from late standover man
Tim Bristow to “sort out” a couple of lawyers who were refusing to
pay the final $15,000 instalment on their renovation work. “I got to
the point where I was tempted,” he laughs now.

Michael Pyers, an executive director with HIA who wrote some of its
dispute resolution courses, says he’s lost count of the number of
times builders have come to him and said, “I’ve built this lovely
house, there’s nothing wrong with it, but the people won’t pay me.”

Very often the problem is that people have borrowed $300,000 to build
a house, a few things happen along the way, and they run out of
money.

“The building of a home is an emotional process for both builder and
client. For the client, it’s the single biggest investment they’ll
ever make. Good builders pride themselves on their work and if you
accuse them of not doing good quality work, they do take it
personally. That’s why there’s a lot of emotion. Proper mediation can
get behind that and get to the real issues.”

In the 2002-2003 financial year there were 61,697 applications lodged
with the Consumer, Trader and Tenancy Tribunal (CTTT), of which 5685
related to home building work.

In an effort to increase mediation in building disputes, the NSW
Government introduced the Home Building Service in July last year.
Operated under the umbrella of the Office of Fair Trading it was
created to license, regulate and investigate builders.

“In the first six months, 840 dispute resolutions have been carried
out by inspectors and the results have been outstanding, with 80 per
cent of the cases resolved by agreement,” says Reba Meagher, the NSW
Minister for Fair Trading.

It’s not all doom and gloom, though. Alfred Kittel, 50, a builder
based in Forest Lodge, once had a client who changed his mind on a
kitchen at the last moment. This is a common area of conflict: when
customers are unable to visualise what the plans will look like in
reality.

“The thing is, everything can be done, it just comes down to money,”
Kittel says. “It cost a few thousand dollars but [the client] was
prepared to pay for it. If he’d decided he didn’t want to pay for it,
we’d have had a sh–fight on our hands.”

See? It can be done. It’s down to you.

How to take the cuss out of customer

* Take time before the job to develop a good working relationship
with the client.

* Keep up to date with paperwork.

* Take notes and always record meetings by sending a letter
afterwards saying, “These were the issues discussed and the outcomes
agreed”.

* Don’t take it personally.

* Try to find out whether they have had building work done before and
what their experience was.

As of March 1 this year, builders and subcontractors in NSW have had
to take part in a “continuing professional development program” under
the auspices of the Office of Fair Trading. To renew their licence in
the future, they will have to certify that they’ve completed various
training courses and seminars each year. For more information check
the HIA website ().

Keith Austin’s tips on being nice to your builders

1. Make tea For some reason, all workmen thrive on tea, even before
they’ve done a skerrick of work. I suspect it’s psychological; they
might be working for you, but who’s making the tea, hmmm?

2. Move stuff before they get there There will be dirt, there will be
dust, so it’s best to relocate the silk Persian rug to save problems
later.

3. Put your spirit level away and do not hover – it makes them
nervous A watched kettle never boils, does it? At this stage in the
process, it’s time to trust them to do the job.

4. Which bring us to: time is money The longer you hang around asking
idiot questions, the longer the job takes.

5. Which brings us to: time is limited Every big building job is a
logistical puzzle, with each specialist an integral part of the
jigsaw. Slow the electrician down and you slow the plasterer who, in
turn, slows the tiler, who in turn …

6. Make more tea

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